GDYNS Health Care Pvt Ltd – Online Supplement Store Return & Refund Policy
This Return & Refund Policy outlines the terms and conditions for returning products purchased from the GDYNS Health Care Pvt Ltd online supplement store. By making a purchase with us, you agree to comply with the following return and refund guidelines:
1. Returns:
1.1 Eligibility:
- Products are eligible for return within 1 day from the date of delivery.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
1.2 Process:
- To initiate a return, please contact our customer support team through info@gdyns.in.
- Provide the order number, details of the product you wish to return, and the reason for the return.
1.3 Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or if the product is defective.
2. Refunds:
2.1 Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original method of payment within 3 business days.
2.2 Partial Refunds:
- In some cases, partial refunds may be issued for products with signs of use or damage not due to our error.
2.3 Non-Refundable Items:
- Certain items, such as gift cards, are non-refundable.
3. Defective or Damaged Products:
3.1 Inspection:
- If you receive a defective or damaged product, please contact us immediately with details and photographic evidence.
3.2 Replacement or Refund:
- We will either replace the defective or damaged item or issue a refund, depending on the customer’s preference and product availability.
4. Exchange Policy:
4.1 Eligibility:
- We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
5. Cancellation Policy:
5.1 Cancellation Window:
- Orders can be canceled within 12 hours after purchase. Once the order is processed, it cannot be canceled.
6. Contact Information:
- For all return and refund inquiries, please contact our customer support team at info@gdyns.in.
7. Changes to the Policy:
- We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our Return & Refund Policy, please contact /our customer support team.
Last updated: [28/01/2024]