GDYNS Health Care Pvt Ltd – Online Supplement Store Return & Refund Policy
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GDYNS Health Care Pvt Ltd – Online Supplement Store Return & Refund Policy
This Return & Refund Policy outlines the terms and conditions for returning products purchased from the GDYNS Health Care Pvt Ltd online supplement store. By making a purchase with us, you agree to comply with the following return and refund guidelines:
1. Returns:
1.1 Eligibility:
Products are eligible for return within 1 day from the date of delivery.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
1.2 Process:
To initiate a return, please contact our customer support team through info@gdyns.in.
Provide the order number, details of the product you wish to return, and the reason for the return.
1.3 Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or if the product is defective.
2. Refunds:
2.1 Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original method of payment within 3 business days.
2.2 Partial Refunds:
In some cases, partial refunds may be issued for products with signs of use or damage not due to our error.
2.3 Non-Refundable Items:
Certain items, such as gift cards, are non-refundable.
3. Defective or Damaged Products:
3.1 Inspection:
If you receive a defective or damaged product, please contact us immediately with details and photographic evidence.
3.2 Replacement or Refund:
We will either replace the defective or damaged item or issue a refund, depending on the customer’s preference and product availability.
4. Exchange Policy:
4.1 Eligibility:
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
5. Cancellation Policy:
5.1 Cancellation Window:
Orders can be canceled within 12 hours after purchase. Once the order is processed, it cannot be canceled.
6. Contact Information:
For all return and refund inquiries, please contact our customer support team at info@gdyns.in.
7. Changes to the Policy:
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our Return & Refund Policy, please contact /our customer support team.